Archive for October, 2011

Home Affordable Refinance Program: Trick or Treat?

October 28th, 2011
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The Federal Housing Finance Agency, which regulates the activities of Fanniemae and Freddiemac, announced this week that they would make refinances possible for many more millions of people who are substantially underwater on their mortgages.  The devil is in the details which are not very well defined just yet.   Read the rest of this entry »

Are your customers purposefully at the top of your Org Chart?

October 17th, 2011
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I know you want your customers to be happy but are your customers purposefully at the top of your Org Chart? 

Our stated business goal is to exceed our customer’s expectations 100% of the time.  As my boss always says, “you can’t manage what you don’t measure.”  Read the rest of this entry »

The Road back to Homeownership

October 17th, 2011
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Every day I speak to people who have experienced the pain and stress of losing their home. They all have one thing in common; the ‘hope’ of owning their own home again and they want to get there as quickly as possible.
There is a lot of mythology circulating in the street. So, today, I thought it would be helpful to hit the high points of the rules and options as they exist today. Read the rest of this entry »